BCYF & Bethany have merged! Our two like-minded not-for-profit organisations are now Meli. Learn more

Employee Assistance Program

Supporting employees


Meli works with organisations to provide support to employees through the Employee Assistance Program.

An Employee Assistance Program (EAP) is a confidential counselling service available to any employee of a member organisation who needs assistance with issues affecting their wellbeing, either personally or at the workplace. Counselling with qualified Meli professionals can be provided over the phone or face-to-face, including counselling, psychotherapy, family therapy and social work.

The EAP can be used for assistance with:

  • issues affecting work
  • relationship issues
  • family difficulties
  • personal problems
  • stress and anxiety
  • interpersonal conflicts
  • alcohol or drug-related issues
  • grief and loss
  • financial hardship
Woman having a coffee with a friend

The EAP can also assist with referral to other support services both provided by Meli and other community support organisations if required.

Once your organisation has engaged Meli as an EAP provider, each employee can access three free sessions per year. We provide brochures and cards that you can give to your employees so they can find out more information.

For employers

If you’d like to speak to us about becoming a member organisation and setting up an EAP agreement for your business or workplace, please contact us on (03) 5226 8900. For more information, download our business brochure.

For employees

If your employer has an EAP agreement with Meli and you’d like to speak confidentially with one of our counsellors, download our EAP brochure or call (03) 5226 8900.


Servicing Geelong, Warrnambool, and Horsham regions via phone or online


Available to employers and employees


No referral required

Frequently asked questions

Counselling sessions are 100% confidential between the participant and the practitioner. No information is shared with your employer.

Meli, including our EAP program is required to follow laws about using, storing and disclosing personal information, including the Information Privacy Act 2000 (Victoria), the Privacy Act 1988 (Commonwealth) and the Privacy and Data Protection Act 2014 (Victoria). You can find out more information in our Privacy Policy.

This program is free for employees – employers cover the costs of the EAP program. Employees are eligible to receive up to three sessions per year. For ongoing support, we can help connect you to a longer-term service.

Yes, we can provide counselling outside 9.00am – 5.00pm. Talk with your counsellor to see what works best for your schedule.

Three sessions are provided at no cost.

If the employee and counsellor agree that the employee would benefit from further or longer-term counselling sessions or other support, the counsellor will provide the employee with appropriate referral options to another counsellor or mental health professional.

How to access this service

Call to speak with us during business hours on (03) 5226 8900

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