Employee Assistance Program
Meli works with organisations to provide support to employees through the Employee Assistance Program.
An Employee Assistance Program (EAP) is a confidential counselling service available to any employee of a member organisation who needs assistance with issues affecting their wellbeing, either personally or at the workplace. Counselling with qualified Meli professionals can be provided over the phone or face-to-face, including counselling, psychotherapy, family therapy and social work.
The EAP can be used for assistance with:
- issues affecting work
- relationship issues
- family difficulties
- personal problems
- stress and anxiety
- interpersonal conflicts
- alcohol or drug-related issues
- grief and loss
- financial hardship
The EAP can also assist with referral to other support services both provided by Meli and other community support organisations if required.
Once your organisation has engaged Meli as an EAP provider, each employee can access three free sessions per year. We provide brochures and cards that you can give to your employees so they can find out more information.
If you’d like to speak to us about becoming a member organisation and setting up an EAP agreement for your business or workplace, please contact us on (03) 5226 8900. For more information, download our business brochure.
Frequently asked questions
Counselling sessions are 100% confidential between the participant and the practitioner. No information is shared with your employer.
This program is free for employees – employers cover the costs of the EAP program. Employees are eligible to receive up to three sessions per year. For ongoing support, we can help connect you to a longer-term service.
Yes, we can provide counselling outside 9.00am – 5.00pm. Talk with your counsellor to see what works best for your schedule.
Three sessions are provided at no cost.
If the employee and counsellor agree that the employee would benefit from further or longer-term counselling sessions or other support, the counsellor will provide the employee with appropriate referral options to another counsellor or mental health professional.